Privacy Policy

At Mataku Optical Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy outlines how we collect, use, and safeguard your data when you interact with our website or visit our shop.

Information Collection

• We collect personal information, such as your name, contact details, and prescription information, to provide you with our products and services.
• Your data may be collected through online forms, in-store interactions, or communication with our customer service team.

Information Usage

• We use your personal information to process orders, schedule appointments, and provide personalized services tailored to your needs.
• Your data may also be used for marketing purposes, such as sending promotional offers or newsletters, but you have the option to opt out at any time.

Data Security

• We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
• Your personal information is stored securely and only accessible to authorized personnel who require it to perform their duties.

Third-Party Disclosure

• We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to facilitate the delivery of our services.

Consent

• By using our website or providing your information to Mataku Optical Shop, you consent to the collection, use, and processing of your data in accordance with this privacy policy.

Return Policy

At Mataku Optical Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 3 days of purchase for a refund or exchange, subject to the following conditions:

• Returned items must be in their original condition, unworn, and with all tags attached.
• Prescription lenses and customized products are non-refundable unless defective or incorrect.
• Returns must be accompanied by proof of purchase, such as a receipt or order confirmation.
• Refunds will be issued to the original form of payment within 7 working days of receiving the returned item.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or product defect.

Terms & Conditions

By accessing or using the Mataku Optical Shop website or services, you agree to abide by the following terms and conditions:

Ownership and Intellectual Property

• All content, including text, images, logos, and designs, on the Mataku Optical Shop website is the property of Mataku Optical Shop and is protected by copyright and other intellectual property laws.

Use of Website

• You may use the Mataku Optical Shop website for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

Product Information

• While we strive to provide accurate product information, Mataku Optical Shop does not warrant the accuracy, completeness, or reliability of product descriptions, pricing, or availability displayed on our website.

Limitation of Liability

• Mataku Optical Shop shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to lost profits, data loss, or business interruption.

Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Changes to Terms

• Mataku Optical Shop reserves the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our website constitutes acceptance of any changes.